• To provide customer service and support to Adult learners during the course of their studies with the British Council and achieve participation, lesson consumption and re-registration targets.
  • To act as British Council’s ambassador and provide top quality services to all customers meeting all British Council Key Performance Indicators (KPIs) and deliver exceptional level of customer service in order to enable the British Council to meet its business targets.

Details

Reference number KOR-SCM-0019
Location Seoul, Korea
Salary Pay Band J
Duration 1 year (renewable thereafter)
Working hours We are open to the public on Mondays to Fridays 6.30–22.00 and on Saturdays/Sundays 10.00–18.00.
Annual leave 21 days of Annual Leave
Closing date Thursday 16 January 2020

Role overview

WHAT YOU WILL BE DOING AND WHY

As a Student Advisor, you will provide customer service and support to Adult learners during the course of their studies with the British Council and achieve participation, lesson consumption and re-registration targets 

Being British Council’s ambassador, you will be entrusted to provide top-quality services to all customers meeting all British Council Key Performance Indicators (KPIs) and deliver exceptional level of customer service in order to enable the British Council to meet its business targets.

WHAT IS INTERESTING ABOUT IT

This is a great opportunity to work in a diverse and multicultural team and contribute in a way that will directly impact the team’s performance. You can also take pride in working for an organisation that is known globally.

WHAT WE ARE LOOKING FOR

We are looking for candidates with a University Degree and a good command of English and Korean. The ideal candidate should have at least 2 years customer service experience and have 1-year English Language Teaching (ELT) experience or qualification.

BENEFITS OF WORKING AT THE BRITISH COUNCIL

You will also be entitled to 21 days of Annual Leave and Professional Development opportunities to enhance your career.

How to apply

https://tinyurl.com/KOR-SCM-0019e