IT Service Delivery Officer, Korea
In this role, you will support computer-based tests, exams systems and delivery in country to ensure exams delivery runs smoothly You will support, train and monitor IT Service vendors across the country, train and monitor venue technicians either directly or through the IT Service vendors.
Details
| Reference number | KOR-480 |
|---|---|
| Location | Seoul, Korea |
| Salary | Pay band 4 (from min of KRW 2,782,083 per month) |
| Duration | 1 year Fixed Term (renewable) |
| Working hours | As per contract |
| Annual leave | As per contract |
| Closing date | Thursday 18 July 2019 |
Role overview
British Council Korea is currently looking for an IT Service Delivery Officer to join their expanding Exams team.
In this role, you will support computer-based tests, exams systems and delivery in country to ensure exams delivery runs smoothly You will support, train and monitor IT Service vendors across the country, train and monitor venue technicians either directly or through the IT Service vendors.
You can take pride in the fact that you will be conducting training for, support and closely monitor local IT service vendors and venue technicians from a technical perspective. You will provide technical support to deliver paper-based tests and computer-based test. You will be given the opportunity to support operation teams by ensuring systems and devices are compliance, working and optimally used.
You will bring along your experience in B2B/B2C customer service environment as well as experience of and ability to deliver excellent standards of customer service. You will have excellent computer skills, solid knowledge of hardware, software. You will understand and experience of risk and compliance management.