|Say It Clearly!
||Are you ever misunderstood by your colleagues and clients? Do you struggle to pronounce certain words? This enlightening workshop looks at all aspects of Standard English pronunciation, with a particular focus on problem areas for Singaporean speakers.
You will take part in a variety of pronunciation activities, such as using the British Council’s interactive phonemic chart and making recordings of your voice. Feedback on your strengths and areas for development will ensure that you immediately improve your pronunciation.
|Interpersonal Communication Skills
||This highly interactive workshop will help you to develop the skills you need to communicate successfully in the modern business environment.
Through case study scenarios, role plays, questionnaires and mini presentations, you will learn techniques to be more effective in your work life and communicate in a clearer and more confident manner.
|Reports that Work
||Good decisions come from good reports. The best reports demonstrate the writer’s command of both material and medium. They demand respect and achieve an appropriate, positive response.
This effective workshop guides you through the fundamental skills needed for planning, structuring, writing and checking your reports. You will work in groups, on discussions, exercises and interactive games. Throughout the course you will work on a case study, putting the skills you pick up into practice immediately.
||Writing to customers in a style that focuses on them is vital to your organisation’s reputation and success.
Focusing on challenging correspondence such as refusing requests and dealing with complaints, this comprehensive workshop provides you with an in-depth understanding of how to write in a customer-focused way. You will write case studies related to your workplace and receive feedback from your trainer and other participants on your strengths and areas to improve.
|Effective Negotiation Skills
||By the end of the course you will be better able to
- use the five negotiating styles
- conduct negotiations at all levels
- take part in a variety of role plays and simulations to immediately put the skills you learn into practice
|Using Your Voice for Impact
||We all use our voices to communicate at work. But are you making the most of this valuable asset?
This workshop will help you to develop the skills and strategies for successful vocal communication in the modern business environment. Through a range of techniques and exercises you will learn how to care for your voice and communicate in a way that creates maximum impact. You will practise using your voice in business simulations such as webinars, pitches and announcements.
|Handling Difficult Colleagues and Customers
||This vital workshop will help you to handle difficult conversations at work in a more assertive, confident and constructive manner.
As well as learning about the nature of conflict and why it arises you will gain a better understanding of how you react in stressful situations. You will also be given a set of tools and techniques to help you manage challenging real-life interactions with your colleagues and customers.
|Positive Influencing Skills
||This highly valuable workshop shows you how to positively influence others in a range of situations at work. These include selling your ideas, winning resources and negotiating positive outcomes.
Through interactive scenarios, self-reflection and a range of practical activities, you will explore ways to influence and better communicate with others, even in challenging situations.
|Business Writing Essentials
||This workshop provides you with a thorough understanding of modern business writing. This will help you to write all kinds of documents more effectively and professionally.
Through analysis and hands-on activities, you will learn how to plan and edit a variety of documents. You will also write a case study text and use the 5 Cs to progressively refine this throughout the workshop.