Please note: This is the IELTS cancellation refund and transfer policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.

British Council IELTS exam cancellation

If you cancel your IELTS test no less than 7 days before the test date, you will receive a refund of the IELTS exam fee minus an administration fee. Please note IELTS refund policy can take 4 to 6 weeks to process. 

If an original medical certificate confirming illness on the date of the test is provided within two days of the test date, IELTS refund policy is that the fee minus an administration charge is refundable.

Only original medical certificates in Korean or English are accepted. If we have not received required documents at our office in Seoul by 2 days after the test, you will be marked as absent and forfeit all claims.

Copies sent by fax or email are not accepted. We recommend sending medical certificates by registered mail. 

Please note that we do not accept sick notes issued by family members.

Transferring your IELTS test date

If you need to change the date of your test from the date you originally booked, you can request a test day transfer (postponement only) no less than 7 days before the test date. 

You can submit your test date transfer request HERE. We will review your request and process it by following the Transfer Policies of the exams for which you registered.

Please note that the new test date must be within the open dates available on the online registration system. In cases of illness, transfer is possible if an original medical certificate is provided within two days of the test date.